Help & FAQ
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Help & Support
Have questions or need assistance? Our friendly team is ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away!
We reply fast, usually in 24 hours.
Can I customize the scent and label of my candle?
Yes! You can choose from a variety of scents and personalize the label with names, messages, dates, or even your own design. Just select your preferences on the product page before checkout.
Is there a minimum order quantity for custom candles?
No minimum is required for most custom candle orders. You can order just one for a personal gift or bulk quantities for weddings, events, or corporate gifting.
How long does it take to receive a custom candle order?
Custom candles typically take 3–5 business days to process and an additional 4–7 business days for shipping, depending on your location. You’ll receive tracking information once your order ships.
Do you offer gift packaging or handwritten notes?
Yes, we offer beautiful gift packaging and the option to include a handwritten note with your message. Simply select the gift option at checkout.
Can I upload my own design or logo for a corporate or event order?
Absolutely! We specialize in custom designs for events, corporate branding, and bulk orders. Just contact us or upload your design file during customization.
Are your candles eco-friendly and safe to burn indoors?
Yes, all our candles are made with natural soy wax, cotton wicks, and phthalate-free fragrance oils. They’re clean-burning, non-toxic, and safe for indoor use.
What if I’m not happy with my custom candle?
While custom items are non-returnable, we want you to be thrilled with your order. If there's any issue with the product quality or customization, please reach out within 7 days of delivery — we’ll make it right.
We're Here for You
Help & Support
Have questions or need assistance? Our friendly team is ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away!